All Sales Final
We do not offer returns or exchange services on any purchases. All sales are final.
In case there are any manufacturing defects in the products shipped, the customer needs to notify us via email at firstname.lastname@example.org within 24 hours of receiving the goods and we will replace the item for another piece of the same item.
The logistics cost and arrangement of sending the item back to our facility shall be borne by the customer which will be reimbursed to the customer via their preferred payment gateway within 10 days of the item being replaced.
I did not receive an email after initiating a return?
WhatsApp us or email us to re-request a copy of the email. We will resend it on your registered email address.
I am an international customer, does this policy apply to me?
No, as of now e return policy is valid for customers in India only.
When can I cancel my order?
You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made or if the production for the same has already begun.
I still have a question that you did not answer?
We are here to help. Contact our customer service team on WhatsApp +91 80900 11999 or email us at – email@example.com
Noida | Delhi
Rugberry Experiential Centre
E-131, Sector - 63
Noida, Uttar Pradesh
Mon - Sat : 10am - 6pm
Ph no. 8090011999
Rugberry x LVNG Studio
519, Chinmaya Mission Hospital Rd, Defence Colony, Indiranagar, Bengaluru, Karnataka 560038
Mon - Sun : 10:30 am - 8pm
Phone : 90444 39039